These Terms and Conditions of getsetstamps (GSS) apply to all sales from the online website www.getsetstamps.co.uk and linked websites.
By placing your order with GSS, you accept these as the only terms governing your order.

GSS are located at Innovation House, Unit C2, Matrix Point, 59 Mainstream Industrial Park, Mainstream Way, Birmingham B7 4SN and can be contacted by telephone during working hours 0900 to 1700, Monday to Friday, Bank Holidays excluded, on 0121 622 8901 or by e-mail: [email protected]

GSS is a trading name of Greenstik Materials Ltd, Company Number is 8154166, Registered in England, Registered Office: Unit 9, Lancaster Road, Carnaby Ind Est, Bridlington, East Yorkshire, YO15 3QY. VAT number: 142 5971 07

As the person ordering the stamp/goods, you are responsible for ensuring that all the information entered is correct. Please be careful when entering orders that you check your typed copy/product reference numbers. It is also assumed that in ordering a stamp it will be for your normal commercial/private use; that it will not be used for any fraudulent purposes and that you are legally entitled to use any logos or similar devices in the normal course of your business/private activity.

GSS, through Greenstik Materials Ltd, supports Project Genesuis. Project Genesius is a partnership between the Metropolitan Police Service (MPS) and the Printing Industry, designed to reduce the access of criminals to the equipment and supplies they require to produce false identity documents. Any suspicious requests will be passed over to the Police.

We reserve the right not to manufacture any customised stamp, the content of which we may deem to be offensive. You will be informed that we are unable to produce your order and any monies paid will be refunded in full.

All stamp and sign orders are either manufactured or despatched from our factory/offices in Bridlington.

The price of your order will be that advertised at the time of your order.

All orders placed are accepted as firm and binding, they may be produced within hours of receipt. Therefore, any alterations or amendments can only be accepted without charge if production had not begun. PLEASE BE CAREFUL TO FULLY CHECK ALL THE DETAILS OF YOUR ORDER, INCLUDING ALL TEXT ON A CUSTOM STAMP, BEFORE PLACING YOUR ORDER.

The ordering party is responsible for entering the correct e-mail address and full postal address, including the postcode, during the ordering process.

All orders received via the website will be acknowledged by a system generated e-mail. If a system generated e-mail is not received, you should assume your order has not been received and should contact [email protected] in the first instance.

As a custom stamp or sign is manufactured specifically for an individual, we can only accept returns for quality or where we have failed to meet our promise. Such returns can only be accepted if notified within 7 days of receipt of order.

It is usually possible to amend orders for stock products within the same working day as ordered. You have the right to return any product within seven working days following the date of delivery, should it fail to meet with your expectations. A full refund will be made, see Returns Policy below.

If there are any problems, we will notify you as soon as possible by the most appropriate method.

All defective or incorrect products must be returned to GSS at Unit 9, Lancaster Road, Carnaby Ind Est, Bridlington, East Yorkshire, YO15 3QY, within 7 working days of delivery. Every endeavour will be made to correct the fault and/or supply replacement goods at no extra cost. If the company is unable to do so, then a complete refund will be given to the value of the goods, plus any postage charges, including VAT at the rate charged.

Stock products without any error/damage may be returned for a full refund within 7 working days of delivery. Defective goods over 3 months old must be returned to GSS for testing. No refund can be given if goods are not returned.

Any compensation is limited to 50% of the total value of the order.

All our products are made to the highest standards and carry a minimum guarantee period of one year, under normal usage conditions. This guarantee excludes self-inking stamps where a replacement pad is required and pre-ink stamps and flash stamps, where the product needs re-inking. Self-inking stamps, pre-ink stamps and flash stamps have a limited life of quality impressions before a new replacement pad or re-inking fluid needs to be applied.

All custom stamps or stock items which are ordered before 4pm will be despatched the next working day.  Our working days are Monday to Friday, but exclude weekends and Bank Holidays.

We currently only deliver within the UK.  We have a choice of methods to suit your needs:

• Collect in store: This is a free service, we will call you once your goods are ready so you can pick up at a time to suit you
• Royal Mail 2nd Class Post: £5.50 - Delivery times take around 5-7 working days once despatched
• Royal Mail 1st Class Post: £6.50 - Delivery times take around 2-3 working days once despatched
• Courier: £10.99 - Delivery times take 1-2 working days once despatched and will require a signature upon delivery

Orders over £100 will be shipped for free as standard and will require a signature upon delivery.

Should the goods fail to arrive within 10 days of ordering, please notify us on our customer care number 0121 622 8901. In any event, failure to notify within 30 days will mean that we are unable to supply replacement goods without charge.

We currently accept payment online via PayPal. By using PayPal you can either pay by debit/credit card, or if you have a PayPal account you can sign in and pay via your account.

If you would prefer to pay by bank transfer, or in cash on collection, please call us on 0121 622 8901 or e-mail us before placing your order online

With the exception of the details of the financial transaction, the details of your order will be retained for at least six months.

A printed version of these Terms and Conditions are available on request.

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/.